Effective Date: December 8, 2024

At Divaart.in, a part of Excellent Trip, we are dedicated to ensuring your satisfaction with every piece of artificial jewellery you purchase. We offer a straightforward and transparent return and refund policy to provide a seamless shopping experience for you.

We encourage you to read this policy carefully to understand the procedures for returns, exchanges, and refunds.

7-Day Return Policy

You have 7 days from the date of delivery to initiate a return for your purchased item. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging with all original tags and invoices intact.

Items Eligible for Return

We accept returns under the following circumstances:

• Damaged or Defective Product: If you receive an item that is damaged or has a manufacturing defect.
• Wrong Product Delivered: If you receive an item that is different from what you ordered.
• Missing Parts: If the product you receive is incomplete or has missing components.

Please note that items that have been used, altered, or damaged after delivery will not be eligible for a return.

How to Initiate a Return

To begin the return process, please follow these steps:

1. Contact Us: Notify our customer support team within 48 hours of receiving a damaged, defective, or incorrect item. You can reach us via email at [insert email address] or by calling us at +91-9999256576. Please provide your order number and a clear description of the issue.
2. Provide Proof: For damaged or incorrect items, you will be required to provide photographic or video evidence. A 360-degree unboxing video is mandatory for any claims related to damaged items to be considered.
3. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item to us.

Shipping for Returns

For eligible returns, we will arrange for a reverse pickup from your address. In cases where reverse pickup is not available, you may be asked to ship the product back to us. The shipping costs for returning a damaged, defective, or incorrect item will be borne by us. However, if a return is initiated for any other reason, the customer will be responsible for the return shipping charges.

Refund Process

Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

If your return is approved, we will process your refund within 7-10 business days. The refund will be credited to your original method of payment. In some cases, you may be offered store credit as an alternative to a refund.

Please note that it may take some additional time for the refund to reflect in your account, depending on your bank or credit card issuer.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please get in touch with our customer support team. Exchanges are subject to the availability of the product.

Non-Returnable Items

Certain items are exempt from being returned, including:

• Items that have been customized or personalized.
• Products are sold during a sale or with a discount.
• Jewellery that shows signs of wear and tear.

Cancellation Policy

If you wish to cancel your order, please get in touch with us within 24 hours of placing it. If the order has not yet been shipped, we will cancel it and process a full refund. Once the order has been shipped, it cannot be cancelled.

Contact Us

For any questions or concerns regarding our Return and Refund Policy, please do not hesitate to contact us at:

Divaart.in
(A part of Excellent Trip)
Email: info@divaart.in
Phone: +91-9999256576
Address: I-25 Old Som bazar Road Mahavir Enclave New Delhi 110045